John Hinds

1565 Cherrylane Ave. S. w Seattle, WA 98144 (206) 910-2411

www.johnhinds.com jsh@johnhinds.com

Qualifications: ▪ 7 years of personnel and training program management experience.

▪ 9 years of technical and soft-skill training design and delivery.

▪ 9 years of group facilitation and presentation experience.

▪ 7 years of organizational and individual performance consulting.

Experience:

SumTotal Systems, Inc. Bellevue, WA

Technical Training Specialist October 2004 to present

▪ Manage and deliver SumTotal’s Learning Management System and Report Manager application training.

▪ Build strong relationships with customers to facilitate implementation of a new enterprise application.

▪ Tailor standard training materials to align with the customer’s expectations, industry, or area of expertise.

▪ Responsible for training, monitoring, and ongoing development of all new Technical Training Specialists.

▪ Awarded three SPOT awards for excellent customer service and work performance.

▪ Consistently receive very high satisfaction ratings from customers.

Travelport Seattle, WA

Technical Training Specialist November 2003 to October 2004

▪ Managed and delivered internal and external training programs for Travelport’s Online Booking Tool.

▪ Developed instructor-led, recorded and virtual training content and programs for new and existing customers.

▪ Responsible for the daily management of training department operation, projects, and staff.

▪ Aligned product training content and timing with overall implementation schedule and customer needs.

▪ Provided one-on-one coaching to internal users, software developers, and external customers

▪ Evaluated training delivery effectiveness and adjusted future offerings accordingly`

AT&T Wireless Seattle, WA

Contractor, Wireless Operations Training August 2003 - November 2003

▪ Simultaneously managed training projects required to open more than 80 stores in less than 3 months,
roll out a company-wide Siebel system upgrade, and comply with the Local Number Portability mandate.

▪ Optimized assignments of 45 trainers to balance client needs, trainer skills, and geographic placement.

▪ Supported five Regional Training Delivery Managers and their teams.

▪ Designed, built, and maintained a budget database to track instructor and program expenses.

Advanced Interactive Systems Renton, WA

Technical Training Specialist November 2002 - June 2003

▪ Tailored federally approved training materials to meet local airport specifications.

▪ Served a customer base of 30,000 domestic baggage screeners and 2,000 instructors.

▪ Continually refined training program based on feedback from the Transportation Security Administration.

▪ Managed the Learning Management System (LMS) from code-generation to final deployment.

▪ Coordinated work projects and personnel to meet deadline and budget specifications.

Northwestern University Evanston, IL

Technical Training Specialist September 2001 - November 2002

▪ Taught university faculty and staff advanced computer skills to enhance institutional efficiency.

▪ Responsible for the daily management of four Human Resources Development staff members.

▪ Managed class registration processes, course catalog production, and website development.

▪ Developed three courses and completely reorganized 15 pre-existing courses.

▪ Diagnosed individual skill gaps via personal assessment and coaching and proposed solutions.

▪ Delivered organizational consulting to University departments and affiliates.

Education:

Ripon College, Ripon, WI

Bachelor of Arts, cum laude, May 1996