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I
was continuously surprised with how comfortable and affirming,
while remaining business-like and unassuming, John could be. I
have never encountered a computer tech who not only never made
me feel I had a stupid question, but seemed to anticipate problems
before I realized they would be a problem! He was very prompt
in returning my calls and never left me hanging if I had a crisis.
He always seemed to go the extra mile and made sure I really understood
what I was doing. My experience with him encouraged me to go on
and improve my database until I felt I had it exactly like I wanted
it. I only (selfishly) wish he were available still at Northwestern
University. I did not realize how lucky I was until he was gone!
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Michelle
Yamada |
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Kaplan
Center For the Humanities
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Northwestern
University |
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My
Thoughts:
Training needs to be supported outside of the classroom's walls.
Making time for questions after the initial training session is
just one way I support my training practice. I follow up with
participants to check on progress and send hints and tips on how
to continue learning after the classes are over. If I can manage
to keep training in the forefront of my participants minds, they
will soon start teaching themselves, and others, new things. |
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